We had the best experience buying my jeep from Kyle! No pressure, super friendly, knowledgeable and responsive! Kyle worked with us... Read MoreWe had the best experience buying my jeep from Kyle! No pressure, super friendly, knowledgeable and responsive! Kyle worked with us to get the best deal and responded to all my questions right away! Highly recommend!! Read Less

Service Department: For as busy as they were they were very quick. Very friendly service and quality price.

Polite, professional service department staff.

I had my 2019 Pathfinder in the service department to check out a sound I occasionally hear before my warranty expired... Read MoreI had my 2019 Pathfinder in the service department to check out a sound I occasionally hear before my warranty expired and I was told before taking it in there would be $80 diagnostic fee. They checked it over and compared it with another Pathfinder and told me the sound was nothing to worry about, that it was normal. When checking out, the very nice young lady who was my service rep went over their findings and they didn’t charge me the diagnostic fee. Everyone at the service department were very friendly and helpful! Read Less

Their service department is the best. I took my Sentra in for a recall and it was done in 2 days.

Awesome dealership from sales, to service! I wish they were all as good as Tri-State!

They are very organized got me in and out

Wonderful experience, everyone was nice. It was great to see how everyone worked together and help each other. I have bought... Read MoreWonderful experience, everyone was nice. It was great to see how everyone worked together and help each other. I have bought a lot of vehicles. This time I felt no pressure. I was helped by Vladimir, Angel and Julian. They were great.best service I ever had. Read Less

Trustworthy, will listen to my thoughts if I happen to disagree on charges. A little too pricey on labor

Today we were traveling to DC from Roanoke Va when a tire blew out and we were stranded on the highway.... Read MoreToday we were traveling to DC from Roanoke Va when a tire blew out and we were stranded on the highway. Fortunately We were towed to your facility and to my surprise we were taken care of promptly and in a short time we were back on the road.
The technician I interacted with was very knowledgeable and made sure that I understood what was needed.
Unfortunately I do not remember the name of the technician and the service representative who helped me get back on the road.
I would like to say THANK YOU for the outstanding customer care that you provide.
We are grateful to your staff for turning a potential nightmare into a positive experience. In no time our day of dread had turned into a good day after all.
Thank and God Bless You.
Robert Tucker
540-588-2863 Read Less

After my first withdrawal I vow to let people know about eliana russel for her good work, with a minimum investment... Read MoreAfter my first withdrawal I vow to let people know about eliana russel for her good work, with a minimum investment of $500 I made $6000 in a week Mrs eliana russel has made me believed that binary/forex trading is real if you ever need any good account manager contact Eliana . When it comes to binary options and forex trading I can say God sent her here to change lifes for better future since I started trading with her my life has totally change for good I've been uplifted financially. Contact her now via her email:elianarussel@gmail.com
What'sApp :+17734138075 Read Less

Great Customer Service On Many Levels.
I love the late hours. My check oil light started to blink so I dropped it... Read MoreGreat Customer Service On Many Levels.
I love the late hours. My check oil light started to blink so I dropped it off to have my oil changed and to figure out why the light was blinking and it turned out that my oil pan had a small hairline crack. They were able to get the parts, get it changed and get my car back on the road within 24 hours. Read Less

The service department acted quickly to take care of my problem. In just a matter of a couple days they had... Read MoreThe service department acted quickly to take care of my problem. In just a matter of a couple days they had my part and was ready to set up an appointment.
I was given a ride home and was picked up when my car was ready.
I also received calls from the service department during the process. Read Less

Excellent service. I called an hour before they closed on the weekend for a tire repair and they got me right in.

I have used the Tri-State Nissan service department for many years, ever since purchasing my vehicle from their dealership. I keep... Read MoreI have used the Tri-State Nissan service department for many years, ever since purchasing my vehicle from their dealership. I keep coming back due to their professionalism, quickness, and reliability in fixing my vehicle. However, with this last visit for service, I am disappointed. I went in and explained that my car was having problems starting after sitting overnight, and that I had the battery tested at another facility, and it tested okay, even though it was over five years old. Despite all of that, the service writer seemed to think that it was still a battery problem, and so, I had the old battery replaced. The next day, when I went to start the car again after sitting overnight, I still had the same starting problem with the new battery. So now, I have to return back on Monday, to have it looked at again, and pay for an additional repair, on top of the the one that was apparently not the correct repair solution. My question is this: With the facts that I provided when I brought my vehicle in, wouldn’t it have been prudent to maybe check for what other problems might be causing the issue? Maybe a bad starter, spark plugs, or alternator, before assuming that the battery was just old, and the only problem? I understand that electrical issues with cars can be difficult to diagnose sometimes, but it might be better to check all possible causes first, and then propose the solution, instead of replacing everything by a process of elimination until it is fixed, and save your customers some time and money on unnecessary repairs. Will I return back to get the correct repair made? Yes, but in the mean time, I feel like I wasted my time and money on the previous repair. Don’t let me down, guys. Let’s make make it right this next time. Read Less

I bought a ‘20 frontier from tri-state in November of 2020 and I have absolutely loved my experience with the service... Read MoreI bought a ‘20 frontier from tri-state in November of 2020 and I have absolutely loved my experience with the service department and all staff I have encountered. The service is top-notch and I never feel taken advantage of or scummy after my interactions like a typical dealer service department.

I trust my truck to keep me safe and get me from point a to b and I trust tri-state to keep her up and running in peak performance. Read Less

I have to say that I am most appreciative of the service department's willingness and ability to think outside of the... Read MoreI have to say that I am most appreciative of the service department's willingness and ability to think outside of the box. instead of telling me that I had to replace my front bumper ($1,300) to reattach my splash shield, they came up with a fix that was less than $150, salvaging the shield and keeping the bumper. Drilled a few holes, new clips, and it was done. Thanks so much! Read Less

Thank you so much Tri-State Nissan! Once again I was met with a friendly, knowledgeable, and a professional team! Kevin-thank you... Read MoreThank you so much Tri-State Nissan! Once again I was met with a friendly, knowledgeable, and a professional team! Kevin-thank you for taking the time to listen to my "sounds" my Rogue was making--and Bob--thank you for just being so real and understanding! Forever grateful for this crew! 🤗 Read Less

you all was great service just couldnt afford you alls price to do care thanks for being patient with me

We were traveling from out of town and had problems with our vehicle on a Saturday. They not only worked us... Read MoreWe were traveling from out of town and had problems with our vehicle on a Saturday. They not only worked us into the schedule to diagnose the problem, but had the parts and got us fixed and back on the road within 2 hours. Great people, great service, and a great experience. Thank you so much. Read Less