Tri-State Nissan Recognized as Top Dealer in Winchester
with Reputation 800 Award
May 2025 | Winchester, Virginia: In a milestone that reflects dedication, consistency, and a customer-first culture, Tri-State Nissan has been awarded Reputation’s prestigious 2023 800 Award. This honor is one of the highest recognitions a business can earn on the Reputation platform.
Reputation is a global leader in reputation experience management. The company created the 800 Award to celebrate businesses that prioritize customer experience. Tri-State Nissan earned this distinction by achieving a Reputation Score of 800 or higher, something only a select group of companies accomplish each year.
The score is not given lightly. It reflects sentiment, volume, response time, and accuracy of public reviews, listings, and social engagement. In short, it tells the story of a business truly listening to its customers and taking action to improve service.
Built on Listening and Trust
At Tri-State Nissan, feedback is not just encouraged—it’s essential. The dealership actively monitors online reviews, surveys, and customer interactions. Through this feedback loop, leadership identifies service gaps, celebrates standout performance, and streamlines operational improvements.
“At Tri-State Nissan, every voice matters,” said Brian Nieves, Marketing Director at Marlow Auto Group. “This award proves our team’s deep commitment to excellence and our willingness to grow through feedback. We’re proud to serve Winchester and surrounding communities with transparency, integrity, and care.”
Importantly, Tri-State Nissan’s award-winning approach isn’t a one-time effort. The dealership has made consistent strides in maintaining customer trust. Staff are trained to ask for reviews, act on concerns, and find better ways to meet evolving needs. This proactive culture turns everyday visits into opportunities to create long-lasting relationships.
Why Reputation’s 800 Award Matters
The Reputation Score is a proprietary measurement tool. It combines key performance data, including:
• Review sentiment and response rates
• Search visibility and listing accuracy
• Social media engagement
• Online brand presence
• Customer loyalty indicators
Earning a score of 800 or more means that a business is responsive and strategic. High scores show a customer-centric mindset and highlight strong leadership and team alignment around service goals.
Tri-State Nissan is part of an elite group of awardees. And yet, the recognition goes deeper than a number. It represents real, everyday actions taken to put the customer first.
Focus on Community, Service, and Innovation
While many companies say they care about the customer, Tri-State Nissan proves it. Their service department offers extended hours, free multipoint inspections, and pickup and delivery options. These conveniences reflect the needs of today’s busy drivers.
Additionally, the dealership participates in local outreach and sponsorships. It supports schools, charities, and workforce development efforts in Winchester, Martinsburg, Hagerstown, and beyond.
From sales to service, the team aims to make customers feel valued at every turn. This reputation is not built overnight. It’s the result of years of investment in people, systems, and accountability.
Recognized by Industry Experts
“We congratulate Tri-State Nissan on its dedication to prioritizing customer satisfaction,” said Liz Carter, Chief Marketing Officer at Reputation. “Businesses with high Reputation Scores understand that great customer experiences drive long-term growth. Tri-State Nissan is clearly committed to listening to their customers and acting on that feedback.”
This industry recognition also positions the dealership for future success. More than ever, consumers rely on online reviews to guide their purchasing decisions. A high Reputation Score directly influences visibility, trust, and conversion rates.
A Culture That Starts at the Top
Tri-State Nissan Wins Reputation’s 800 Award with a leadership team at Tri-State Nissan that emphasizes innovation, employee empowerment, and local community partnerships. These values aren’t just internal—they’re part of a larger philosophy shared across the Marlow Automotive Group.
Every department at Tri-State Nissan understands that great service doesn’t end at the sale. It’s reflected in every oil change, financing question, and follow-up call.
In today’s competitive automotive landscape, that commitment makes a difference. And it shows—both in the numbers and in the personal stories shared by satisfied customers.
About Tri-State Nissan
Tri-State Nissan, part of the Marlow Automotive Group, serves customers across Virginia, West Virginia, and Maryland, with a focus on Winchester, Martinsburg, Hagerstown, and nearby communities.
As a company rooted in strong core values—Innovation, Integrity, Community, Relationships, and Exceeding Expectations—Tri-State Nissan views this award as a reflection of its mission. Innovation drives their use of feedback tools. Integrity ensures every promise is kept. A focus on community creates shared progress. Relationships foster return visits and referrals. And a commitment to exceeding expectations is at the heart of every customer interaction.
This recognition from Reputation affirms that these values are more than words. They are guiding principles that shape daily decisions and long-term strategies.
For more information about the Reputation 800 Award, visit reputation.com/800-award
